![]() Please note that this voucher is only available for customers from the following countries: UK and Northern Ireland, France, Germany, USA, Belgium, Spain, Netherlands, Portugal, Republic of Ireland, Denmark, Sweden. In order to receive this voucher you must first have the Firmware updated on your Brompton Electric and then complete the form on the following webpage. ![]() To show our appreciation for your understanding and support, and as a gesture of goodwill, affected customers will be given a credit of $30 for each bike affected. Non Brompton Electric Dealers are unable to perform the upgrade. Please note that you must select Brompton Electric from the dropdown menu to filter for the correct dealers. You can find your closest dealer on our Find A Store page. To receive your Firmware update, please contact your local Brompton Electric retailer to schedule an appointment, who can then perform the Firmware update free of charge. This is available for all customers until 1st September 2021.Ĭontact Your Local Brompton Electric Retailer If the Serial Number Checker confirms your Brompton Electric is affected, customers are required to have an upgraded version of the Firmware installed free of charge on their bike by following a few simple steps. No – if no, and the answer to Question 1 is also no, then your bike is not affected. Have you visited an accredited Brompton Retailer for a service or Firmware update between 1st May 2020 and 1st March 2021? No – if no, please move to next question. To determine if your bike is affected, we will need you to answer the following questions.ĭid you purchase your Brompton Electric from May 1st 2020? ![]() The battery should then be switched off or removed to prevent the motor providing continued assistance.Īlthough the risk of an accident occurring is very low we have begun a programme to repair all affected bikes and upgrade the Firmware to Version 1-2-10-2, free of charge, to all affected customers note that this free update is available until 1st September 2021. Please note that applying the brakes will bring the bike to a stop. The risk of an accident occurring is very low with only one reported minor fault, which did not result in any injury or accident. Under specific circumstances if a system failure occurs, there is a low possibility that the electric system may continue to provide assistance to the motor, causing continued forward momentum, when the rider is not actively pedalling. Although the risk of an accident occurring is very low we have begun a programme to repair all affected bikes and upgrade the Firmware to Version 1-2-10-2, free of charge, to all affected customers note that this free update is available until 1st September 2021. The battery should then be switched off or removed to prevent the motor providing continued assistance. This affects models which were manufactured, or had Firmware updates, between May 2020 and February 2021. ![]() Through our continual quality assurance processes, we have become aware of an issue with the Firmware installed on some Brompton Electric bicycles. ![]()
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